Our Proactive Services
Fixing technology issues is more expensive than preventing them. IN NYC IT’s proactive management is designed to save you money and eliminate troublesome technology issues before they become a problem for you and your business.
By combining regular preventative maintenance and robust real-time monitoring of your critical network, desktop and mobile devices, your technology downtime is minimized, staff productivity is maximized and budgeting for IT expenses is more predictable.
We have a comprehensive line of monitoring and maintenance services and will work with you to create a customized program to meet your specific business needs.
OUR PROCESS
IT Administration
Our advanced ticketing system combined with our documentation management platform ensures all aspects of it runs smoothly and clients always have access to current information.
Our custom processes are built for small business and ensure a smooth setup and operation of all services and support.
Organization advanced ticketing and documentation system to keep your it organized.
SYSTEMS MONITORING
By monitoring over 5,000 aspects of your systems 24/7, we can detect and remove problems before they impact your it infrastructure.
Most issues can be resolved remotely with no disruption to your business.
At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable it resources almost vanishes.
REPORTING
Comprehensive reporting provides valuable insight into the health of your infrastructure. Providing upgrade forecasting, warranty status, end of year depreciation.
Simplifies detailed inventory management and upgrade forcasing and planning.
MANAGED ANTI VIRUS
When a threat is detected we begin remediation immediately. Eliminating worry about renewal dates or additional bills and vendors to manage.
One more way to streamline it function and increase employee productivity.
MANAGED BACKUPS
Our monitored backup solutions can protect your data from user error, theft, flood, and fire.
On-site and off-site backups are monitored 24/7 to ensure they’re both working properly.
PATCH MANAGEMENT
Patching software fixes security vulnerabilities and improves it performance. We’ll regularly install updates to keep your system current, safe and running efficiently.
We provide patch management for all major os’s and applications including windows, osx, adobe, java, chrome, firefox, and many others.